We want you to be satisfied with your purchases from Secret Storage Books. Anything may be returned within 14 days of receipt for a product refund. If you need to return your order, send us an email with your Order Number and reason. We will get back to you with instructions. 

Product is damaged

Include a picture of the product and the packaging. If possible note the damage with the courier. We will figure out how to make it right!


Changed my mind

If you simply changed your mind, we ask that you pack up well, and if possible use the original packaging.  If not, pack well and send us an email with your order #.  We will forward instructions with a return-to address in the USA which is much less cost than returning to Canada.


Custom work

Note: Custom work cannot be returned if you change your mind.  We will make it right if we have made an error, but approval of final proofs of artwork acknowledge you have checked the work as presented and agree to go ahead.