Privacy | Warranty | Quality | Returns | Legal

PRIVACY
We do not share customer information with anyone, ever. (However, address information, for specific orders, may be transmitted to our distributors for shipping purposes only.)

WARRANTY
The Book Box™Company is a family Business entirely dedicated to the crafting of attractive and useful boxes from real books. All BookBoxes™ are hand made from discarded books purchased from charities and recyclers. Each one is individually hand crafted at our studio on Vancouver Island, Canada.

We guarantee that every one will be made to the best of our abilities.
Please remember that BookBoxes are basically paper containers, made from old books and held together by glue. They are relatively fragile.

If you are unhappy with the quality of your BookBox - contact us. We will make it right.

QUALITY
Every BookBox™ is inspected before it leaves our studio. Every effort is made to ensure consistency and quality in each BookBox™ produced.

But mistakes still happen and damage can occur in transit. If your BookBox has been damaged during shipping, please let us know immediately. The damaged product will be replaced. If the damage occurred in transit we would appreciate your help to make a claim with the courier company.

When judging the product you receive please keep in mind that BookBoxes™ really are the product of recycling. In the past, customers have called to report in horror that there were old price tags in the BookBoxes™ they had received, or that there were other signs of use, such as a signature inside the book. These customers knew that BookBoxes™ are the product of recycling but apparently did not understand the implications.

If you are unable to live with the variations and imperfections associated with truly used books, please consider ordering from our Premium product line which offers products that are not 'new' (some of the raw books are 25 years old) but at least they look new.

RETURNS
Anything may be returned within 14 days of receipt for full refund (net of shipping costs and 15% restocking fee).
We want you to be satisfied with your purchases from our Online Store. If you need to return your order send us an e-mail with the product information, date of purchase, and the reason you are returning it, within 14 days from the date of delivery. We will get back to you with instructions.

We require notification of returns before they are shipped. BEFORE SENDING ANYTHING PLEASE CONTACT US FOR INSTRUCTIONS. WE NEED TO KNOW WHEN SOMETHING IS COMING. THE WAREHOUSE WILL REFUSE PACKAGES OF UNKNOWN ORIGIN.

All returns must be shipped by mail rather than through a courier company. The BookBox™Company will not be responsible for return brokerage fees charged by courier companies.

LEGAL
All content of this site is protected by copyright and may only be used with the express written consent of BookBoxCompany.com.

BookBoxes are sold as boxes, not as security devices. They may be used to hide valuables but the BookBoxCompany offers no warranty regarding their value as security devices.